Privacy Policy

Hey there. Look, we get it - nobody really enjoys reading these things, but it's important stuff. At Pyrelithaeon Auto Repair, we're serious about keeping your personal info safe and private. Been working on high-end European vehicles for years, and just like we treat your Porsche or BMW with respect, we handle your data the same way.

This policy breaks down what info we gather when you use our site or bring your car in, how we use it, and what rights you've got. We're based in Vancouver, BC, so we follow Canadian privacy laws including PIPEDA. Pretty straightforward really.

When you reach out to us or book a service, here's the kind of stuff we might collect:

• Basic Contact Details - Your name, phone number, email. Y'know, so we can actually get back to you about your appointment.
• Vehicle Information - Make, model, year, VIN, mileage. Can't tune an M3 properly without knowing what we're working with.
• Service History - Records of work we've done on your ride. Helps us track what's been modified and what maintenance is due.
• Payment Info - Credit card details, billing address. All processed securely through our payment processor.
• Website Analytics - IP address, browser type, pages visited. Standard stuff to improve the site experience.

We don't collect anything we don't need. If it's not relevant to fixing or tuning your vehicle, we're not interested.

We use what you give us for pretty specific reasons:

• Schedule appointments and send reminders (nobody wants to miss their ECU remap session)
• Process payments and send invoices
• Keep accurate service records for warranty and safety purposes
• Reach out about service recommendations or recall notices
• Send occasional updates about promotions or new services (you can opt out anytime)
• Improve our website and figure out what content actually helps people

That's it. We're not selling your email to random marketing companies or doing anything shady with it.

We keep your info pretty close to the chest. There's only a few situations where we'll share it:

• Parts Suppliers - Sometimes we need to share vehicle details with OEM or aftermarket suppliers to order the right components.
• Payment Processors - Credit card transactions go through secure third-party processors who follow PCI compliance standards.
• Software Partners - We use tuning software companies that might need vehicle data for proper ECU mapping.
• Legal Requirements - If the law says we gotta hand something over, we will. Court orders, investigations, that sort of thing.

We don't sell or rent your personal information. Period. That's not how we operate.

Yeah, our website uses cookies. Not the chocolate chip kind, unfortunately.

We use 'em to remember your preferences, keep you logged into appointment forms, and track how people navigate the site. Most browsers let you control cookie settings if you wanna disable them, though some features might not work as smoothly.

We also use Google Analytics to see what pages get traffic and where visitors come from. It's all anonymized data - we can't identify individual users from it. Helps us figure out what content's useful and what nobody cares about.

We take security seriously. Our site uses SSL encryption (that's the padlock you see in your browser), and all payment processing is handled through PCI-compliant systems.

Customer data is stored on secure servers with restricted access. Only staff who need access to do their jobs can see it. We regularly update our systems and run security checks to keep things locked down.

That said, nothing's 100% bulletproof online. We do our best, but if you're sending sensitive info, calling us directly at (604) 555-7923 might be safer than email.

Under Canadian privacy law, you've got some rights when it comes to your personal info:

• Access - You can ask to see what data we have on you. We'll provide it in a reasonable timeframe.
• Correction - If something's wrong or outdated, let us know and we'll fix it.
• Deletion - Want us to delete your info? We can do that, unless we're legally required to keep it (like tax records or warranty documentation).
• Opt-Out - Don't wanna receive marketing emails? Just click unsubscribe or shoot us a message.
• Complaints - If you think we're mishandling your data, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, just contact us at service@pyrelithaeon.info or give us a call.

We keep your information as long as it's useful or legally required. Service records typically stay on file for several years - helps with warranty claims and tracking vehicle history.

If you haven't been in for a while and request deletion, we'll wipe your data except for what we need to keep for accounting or legal purposes. Financial records stick around for seven years per Canadian tax law.

Once data's no longer needed, we securely delete or anonymize it so it can't be traced back to you.

We might update this policy from time to time. Nothing major usually - maybe clarifying language or adding details about new services.

When we make changes, we'll update the "Last Updated" date at the top. For significant changes, we'll send an email to let you know what's different. Keep an eye on this page if you're curious.

Got questions about this privacy policy or how we handle your data? Don't hesitate to reach out.

We'll get back to you within a couple business days. Usually faster if you call during shop hours.